Cookies Policy

Cookies are small text files that are placed on your computer, mobile device or other internet-enabled device when you visit a website or use an online service. They allow websites and applications to recognise your device, remember your preferences and improve the way services are delivered.

Cookies perform a variety of functions. Some are essential for the operation of a website, whilst others help improve security, remember user settings, measure website performance or provide information that assists with the ongoing improvement of products and services.

Session cookies are temporary cookies that are automatically removed when you close your browser. These cookies are commonly used to maintain secure login sessions, remember information entered during a browsing session and ensure that the website functions correctly while you navigate between pages.

Persistent cookies remain on your device after your browsing session has ended. They allow websites to remember your preferences and settings when you return to the platform and help provide a more consistent user experience.

In addition to cookies, PrimCard may use similar technologies such as local storage, web beacons, pixels and software development kits where appropriate. These technologies perform similar functions and help us maintain security, improve platform performance, understand how our services are used and deliver certain features of the PrimCard platform.

The information collected through cookies does not normally identify you directly on its own. However, where cookie information is combined with other information associated with your PrimCard account, it may constitute personal information and will be processed in accordance with our Privacy Policy.

Some cookies are placed directly by PrimCard, whilst others may be placed by carefully selected third-party service providers acting on our behalf. These providers may support website analytics, platform security, fraud prevention, content delivery, customer communications and other services necessary for the operation of the PrimCard platform.

You can manage, restrict or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality, security or performance of the PrimCard platform, and some services or features may no longer operate as intended.

PrimCard uses cookies and similar technologies to ensure that the platform operates securely, efficiently and consistently for all users.

Some cookies are essential for the operation of the PrimCard platform. These cookies enable core functionality such as secure user authentication, account sessions, fraud prevention, website navigation and the delivery of services requested by users. Without these cookies, certain parts of the platform would not function correctly.

Cookies are also used to remember your preferences and settings. This allows PrimCard to remember information such as your preferred language, interface settings and other options selected during previous visits, improving your overall experience each time you access the platform.

To help protect customer accounts, PrimCard uses cookies that support security-related functions. These cookies assist in identifying suspicious login attempts, recognising trusted devices, maintaining secure sessions, detecting unusual activity and reducing the risk of unauthorised access.

PrimCard also uses cookies to improve the performance of the website and customer dashboard. Performance-related cookies help us understand how visitors interact with the platform, identify technical issues, monitor loading times and improve the reliability of our services.

Analytical cookies help PrimCard understand how different areas of the platform are used. This information allows us to improve navigation, optimise customer journeys, identify popular features and enhance the overall usability of the platform. Information collected for analytical purposes is generally aggregated and used to improve our services rather than identify individual users.

PrimCard does not use cookies to monitor your activity outside the PrimCard platform or to create independent advertising profiles for third parties. Cookies are used solely to support the operation, security, performance and continued development of the PrimCard platform.

Where cookies collect or process information that may be regarded as personal information, such processing is carried out in accordance with our Privacy Policy and applicable data protection legislation.

PrimCard uses different categories of cookies depending on their purpose and the services being accessed. Some cookies are essential for the operation of the platform, whilst others help improve performance, security and the overall user experience.

Strictly necessary cookies are required for the PrimCard platform to function correctly. These cookies enable essential features such as secure account login, user authentication, account session management, fraud prevention, website navigation and the operation of secure areas of the platform. Because these cookies are essential, they generally cannot be disabled through our cookie preference settings.

Functional cookies allow PrimCard to remember choices you have made during previous visits, such as your preferred language, display settings and notification preferences, helping provide a more personalised and consistent user experience.

Performance cookies help PrimCard understand how the website and customer dashboard perform under normal operating conditions, collecting information about page loading times, navigation performance, software errors and feature usage. The information collected is primarily used to improve the quality and performance of our services and is generally analysed in an aggregated form.

Analytics cookies help PrimCard understand how visitors interact with the website and customer dashboard, providing information about which pages are visited most frequently and whether any usability issues exist. Where reasonably possible, analytical information is aggregated and used for statistical purposes rather than to identify individual users.

Security cookies help protect customer accounts by supporting authentication, recognising trusted devices, detecting suspicious activity, preventing fraudulent login attempts, maintaining secure user sessions and reducing the risk of unauthorised access. Certain security cookies are essential for the safe operation of the platform and cannot be disabled without affecting important security functions.

Preference cookies remember information that allows the PrimCard platform to adapt to your preferred settings, such as display preferences, accessibility settings and language preferences.

As PrimCard introduces new products, services and functionality, additional categories of cookies or similar technologies may be introduced where reasonably necessary. Where required by applicable law, PrimCard will update this Cookies Policy and obtain any necessary user consent before introducing new categories of non-essential cookies.

PrimCard may use carefully selected third-party service providers to support the operation, security and performance of the platform. Some of these providers may place cookies or similar technologies on your device when you use the PrimCard website or customer dashboard.

Third-party cookies are used only where they are necessary to provide services to PrimCard or to improve the reliability, security and functionality of the platform. These cookies may support website performance, fraud prevention, cybersecurity, analytics, cloud hosting, content delivery, customer communications, error monitoring and other operational services.

PrimCard does not permit third-party service providers to use cookies placed through the PrimCard platform for their own independent marketing purposes unless you have separately provided your consent directly to that provider.

Where a third-party provider processes information collected through cookies, that provider may also process information in accordance with its own privacy policy and applicable legal obligations. PrimCard encourages users to review the privacy policies of relevant third-party providers where appropriate.

Third-party providers may process information in different countries depending on the location of their infrastructure and operations. Where personal information is transferred internationally through such providers, PrimCard takes reasonable steps to ensure that appropriate safeguards are in place in accordance with our Privacy Policy.

The current categories of third-party services used by PrimCard may include, but are not limited to: website hosting and infrastructure services; security and fraud prevention services; website analytics and performance monitoring; customer communication services; content delivery and performance optimisation; technical monitoring and error reporting; and customer support and operational services.

Where required by applicable law, PrimCard will obtain your consent before non-essential third-party cookies are placed on your device. PrimCard does not sell personal information collected through third-party cookies and does not permit third parties to build independent advertising profiles through the PrimCard platform unless you have separately agreed to such processing directly with the relevant provider.

You have the ability to control how cookies are used when accessing the PrimCard website, subject to the limitations described in this Cookies Policy.

Where required by applicable law, PrimCard will request your consent before placing non-essential cookies on your device. You may choose to accept or decline these cookies through the cookie preference settings made available on the PrimCard website.

You may also manage, restrict or delete cookies at any time through your web browser settings. Most modern browsers allow you to view stored cookies, delete individual cookies, block cookies from specific websites or disable all cookies entirely.

Please note that restricting or disabling certain cookies may affect the functionality, security and performance of the PrimCard platform. Some features may not operate correctly and certain services may become unavailable if essential cookies are disabled.

Where you have previously provided consent for non-essential cookies, you may withdraw that consent at any time through the cookie preference centre available on our website, where applicable. Withdrawal of consent will not affect the lawfulness of cookie processing that took place before your consent was withdrawn.

Different browsers and devices may apply cookie settings independently. If you access PrimCard using multiple browsers or devices, you may need to update your cookie preferences on each one separately.

PrimCard may amend, update or replace this Cookies Policy from time to time to reflect changes to our website, services, technology, legal obligations or the way cookies and similar technologies are used.

As the PrimCard platform continues to develop, new features, products and services may require the use of additional cookies or changes to existing cookie categories. Where this occurs, this Cookies Policy will be updated to accurately describe those changes.

The latest version of this Cookies Policy will always be available on the PrimCard website together with the date on which it became effective. Where changes materially affect the way non-essential cookies are used, PrimCard will, where required by applicable law, request your consent before those changes take effect.

Your continued use of the PrimCard website following the publication of an updated Cookies Policy constitutes your acknowledgement of the revised policy to the extent permitted by applicable law. If you do not agree with any changes, you should adjust your cookie preferences, modify your browser settings or discontinue using the PrimCard website.

If you have any questions regarding this Cookies Policy or the way PrimCard uses cookies and similar technologies, you may contact our customer support team through the contact details published on the PrimCard website or through your registered PrimCard account.

If you wish to update your cookie preferences, you may do so through the cookie preference settings available on the PrimCard website, where applicable, or by adjusting your browser settings.

For information about how PrimCard collects, uses, stores and protects personal information, please refer to our Privacy Policy.

Where required by applicable law, you may also have the right to contact the relevant data protection authority if you believe your concerns regarding the use of cookies have not been appropriately addressed. Nothing in this Cookies Policy limits any rights you may have under applicable data protection or privacy legislation.